{"id":11,"date":"2026-05-19T05:45:59","date_gmt":"2026-05-19T05:45:59","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/?page_id=11"},"modified":"2026-11-13T12:54:34","modified_gmt":"2026-11-13T12:54:34","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/sewtora.com\/bsite\/returns-refunds\/","title":{"rendered":"Returns Refunds"},"content":{"rendered":"<style>\n<p>\n:root{\n  --theme-primary:#4A6274;\n  --theme-secondary:#7B93A8;\n  --text:#1f2428;\n  --muted:#626b73;\n  --line:#e3e6e8;\n  --soft:#f7f8f8;\n  --soft-2:#fbfbfb;\n  --white:#ffffff;\n}\n\n\n.policy-page{width:min(1060px,calc(100% - 52px));margin:0 auto;padding:42px 0 62px}\n.policy-meta{display:flex;flex-wrap:wrap;gap:6px 24px;margin:0 0 30px;padding:0 0 16px;border-bottom:1px solid var(--line);font-size:13px;color:var(--muted)}\n.policy-meta strong{color:#1b2024}\n.policy-section{margin:0 0 30px;padding:0}\n.policy-section:last-child{margin-bottom:0}.entry-content h3{margin:0 0 12px;font-family:Georgia,\"Times New Roman\",serif;font-size:21px;line-height:1.35;font-weight:700;color:#18201d;letter-spacing:.01em}\nh3:after{content:\"\";display:block;width:34px;height:2px;margin-top:8px;border-radius:2px;background:linear-gradient(90deg,var(--theme-primary),var(--theme-secondary))}.entry-content p{margin:0 0 10px}\np:last-child{margin-bottom:0}\nstrong{font-weight:700;color:#15191c}.entry-content a{color:var(--theme-primary);font-weight:700;text-decoration:none}.entry-content a:hover{text-decoration:underline}\na:focus-visible{outline:3px solid var(--theme-secondary);outline-offset:3px;border-radius:3px}.entry-content ul,.entry-content ol{margin:7px 0 0;padding-left:22px}.entry-content li{margin:4px 0}\n.clean-list li::marker{color:var(--theme-primary)}\n.note{font-size:14px;color:var(--muted)}\n.rule-note{margin-top:12px;padding:11px 14px;background:var(--soft-2);border:1px solid var(--line);border-left:4px solid var(--theme-primary);border-radius:6px;color:#41484d}\n.info-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px 12px;margin-top:12px}\n.info-grid.four{grid-template-columns:repeat(2,minmax(0,1fr))}\n.info-card{min-width:0;padding:13px 15px;background:#fff;border:1px solid var(--line);border-radius:7px}\n.info-card .eyebrow{display:block;margin:0 0 4px;color:var(--theme-primary);font-size:12px;line-height:1.3;font-weight:800;letter-spacing:.045em;text-transform:uppercase}\n.info-card p{margin:0}\n.step-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-top:12px}\n.step{min-width:0;padding:13px 14px;background:var(--soft-2);border:1px solid var(--line);border-radius:7px}\n.step .step-no{display:inline-flex;align-items:center;justify-content:center;min-width:24px;height:24px;padding:0 7px;margin-bottom:6px;border-radius:999px;background:var(--theme-primary);color:#fff;font-size:12px;font-weight:800}\n.step strong{display:block;margin-bottom:3px}\n.table-wrap{width:100%;overflow-x:auto;margin-top:12px;border:1px solid var(--line);border-radius:7px;background:#fff}.entry-content table{width:100%;border-collapse:collapse;min-width:620px}.entry-content th,.entry-content td{padding:10px 12px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}.entry-content th{background:var(--soft);font-weight:700}\ntr:last-child td{border-bottom:0}\n.qa-item{margin:0 0 14px;padding:0 0 13px;border-bottom:1px solid var(--line)}\n.qa-item:last-child{margin-bottom:0}\n.qa-question{margin:0 0 4px;font-weight:700;color:#171c1f}\n.qa-answer{margin:0;color:#3e464c}\n.policy-section.qa-dense .qa-item{padding:12px 14px;margin:0 0 9px;border:1px solid var(--line);border-radius:7px;background:var(--soft-2)}\n.policy-section.qa-dense .qa-item:last-child{margin-bottom:0}\n.pay-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:11px;margin-top:13px}\n.pay-card{height:108px;display:flex;align-items:center;justify-content:center;padding:9px;background:#fff;border:1px solid var(--line);border-radius:8px}\n.pay-card svg{display:block;width:100%;height:78px;max-width:255px;overflow:visible}\n.badge{display:inline-block;padding:2px 7px;border:1px solid var(--line);border-radius:999px;background:var(--soft);font-size:12px;font-weight:700;color:#4b5258}\n@media(max-width:900px){.step-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}\n@media(max-width:720px){.policy-page{width:min(100% - 30px,1060px);padding:30px 0 44px}.policy-meta{margin-bottom:24px}.policy-section{margin-bottom:25px}.entry-content h3{font-size:20px}.info-grid,.info-grid.four,.step-grid,.pay-grid{grid-template-columns:1fr}.pay-card{height:102px}.pay-card svg{height:74px}}\n@media(prefers-reduced-motion:reduce){}<\/p>\n<\/style>\n<div class=\"policy-page\" aria-label=\"Returns &amp; Refunds\">\n<div class=\"policy-meta\"><span><strong>Last Updated:<\/strong> 13 November 2026<\/span><span><strong>Brand:<\/strong> SewTora<\/span><\/div>\n<section class=\"policy-section\">\n<h3>At a Glance<\/h3>\n<div class=\"info-grid four\">\n<div class=\"info-card\"><span class=\"eyebrow\">Request Window<\/span><\/p>\n<p><strong>14 calendar days<\/strong> after receipt for eligible normal returns.<\/p>\n<\/div>\n<div class=\"info-card\"><span class=\"eyebrow\">48-Hour Step<\/span><\/p>\n<p>Dispatch the approved return within <strong>48 hours where reasonably possible<\/strong> after instructions are issued.<\/p>\n<\/div>\n<div class=\"info-card\"><span class=\"eyebrow\">Restocking Fee<\/span><\/p>\n<p><strong>None.<\/strong><\/p>\n<\/div>\n<div class=\"info-card\"><span class=\"eyebrow\">Refund Target<\/span><\/p>\n<p><strong>7 business days<\/strong> internal processing target after return review, subject to statutory deadlines.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"policy-section\">\n<h3>EU Statutory Withdrawal<\/h3>\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> beginning when the goods are received. A reason is not required for ordinary statutory withdrawal.<\/p>\n<p>For statutory withdrawal, the customer may bear the return shipping cost where this has been clearly disclosed before purchase. The standard original delivery cost must be refunded where required by applicable law. Supplementary delivery costs for a more expensive delivery option may be excluded where the law permits.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>A. Change-of-Mind \/ Normal Return<\/h3>\n<p>For eligible non-defective returns such as change of mind, no longer wanted, size preference or personal preference, contact <strong>support@sewtora.com<\/strong> within <strong>14 calendar days after receipt<\/strong> to register the return.<\/p>\n<p>The customer pays the return shipping cost. Eligible items should be unused, unworn, unwashed, in original condition and with original tags where applicable, without limiting mandatory rights that allow reasonable inspection.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>48-Hour Return Dispatch<\/h3>\n<p>Once customer service provides return instructions, please hand the approved return parcel to the carrier <strong>within 48 hours where reasonably possible<\/strong>. This helps keep the return traceable and avoids unnecessary delay.<\/p>\n<p>This 48-hour handling step is <strong>not a substitute for the 14-calendar-day return request period<\/strong>, does not shorten an EU statutory withdrawal period and does not remove any mandatory statutory consumer right.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>B. Defective \/ Damaged \/ Incorrect \/ Incomplete Goods<\/h3>\n<p>If goods are damaged, defective, incorrect or incomplete, contact <strong>support@sewtora.com<\/strong>. The merchant bears the applicable necessary return shipping cost and, for an approved exchange, the replacement shipping cost.<\/p>\n<p>These problem-goods rules operate alongside any stronger mandatory statutory remedies for goods that do not conform to the contract.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>Return Process<\/h3>\n<div class=\"step-grid\">\n<div class=\"step\"><span class=\"step-no\">1<\/span><strong>Contact Support<\/strong><\/p>\n<p>Register the return with <strong>support@sewtora.com<\/strong>.<\/p>\n<\/div>\n<div class=\"step\"><span class=\"step-no\">2<\/span><strong>Receive Instructions<\/strong><\/p>\n<p>Customer service confirms the applicable procedure and return address.<\/p>\n<\/div>\n<div class=\"step\"><span class=\"step-no\">3<\/span><strong>Dispatch Return<\/strong><\/p>\n<p>Send the approved parcel within the stated procedure, including the 48-hour handling step where reasonably possible.<\/p>\n<\/div>\n<div class=\"step\"><span class=\"step-no\">4<\/span><strong>Review &amp; Resolution<\/strong><\/p>\n<p>The returned goods are reviewed and the applicable refund or exchange is processed.<\/p>\n<\/div>\n<\/div>\n<p class=\"rule-note\"><strong>Important:<\/strong> Room 403, No. 50 Yecuoli, Jimei District (Address for service of legal documents)\nXiamen City Fujian Province 361021\nChina is the registered business address and is <strong>not automatically the return address<\/strong>.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>Return Shipping Costs<\/h3>\n<p>For a normal change-of-mind return, the <strong>customer pays return shipping<\/strong>. For damaged, defective, incorrect or incomplete goods, the <strong>merchant pays the applicable necessary return shipping<\/strong>.<\/p>\n<p>No restocking fee is charged.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>Exchanges<\/h3>\n<p><strong>Direct exchanges are supported.<\/strong> For a normal non-defective exchange, the customer pays both the original return shipping and the replacement shipment cost.<\/p>\n<p>For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>Refund Timeline and Method<\/h3>\n<p>After returned goods are received and the applicable review is completed, approved refunds have an internal merchant processing target of <strong>7 business days<\/strong>. Your bank, card issuer or payment provider may require additional time to display the funds.<\/p>\n<p>For EU statutory withdrawal, the mandatory statutory refund deadline applies. Where legally permitted, a refund may be withheld until returned goods are received or the customer provides evidence that they have been sent back, according to the applicable rule.<\/p>\n<p>Approved refunds generally return to the <strong>original payment method<\/strong>.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>Return Exceptions Where Applicable<\/h3>\n<p>If made-to-order, custom-made or clearly personalised goods are offered in the future and fall within an exception allowed by applicable law, they may be excluded from ordinary change-of-mind withdrawal. This does not exclude claims for defective, damaged, incorrect goods, merchant production error or other mandatory statutory rights.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>Statutory Rights<\/h3>\n<p><strong>Nothing in this policy limits Mandatory Statutory Consumer Rights.<\/strong> Where mandatory law provides stronger rights or remedies, those rules take priority.<\/p>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: Brand: At a Glance Request Window 14 calendar days after receipt for eligible normal returns. 48-Hour Step Dispatch the approved return within 48 hours where reasonably possible after instructions are issued. Restocking Fee None. Refund Target 7 business days internal processing target after return review, subject to statutory deadlines. EU Statutory Withdrawal Where [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24166,"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24166"}],"wp:attachment":[{"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}