{"id":6520,"date":"2020-12-25T10:05:08","date_gmt":"2020-12-25T10:05:08","guid":{"rendered":"https:\/\/demo4.drfuri.com\/razzi\/?page_id=6520"},"modified":"2026-11-13T12:54:34","modified_gmt":"2026-11-13T12:54:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/sewtora.com\/bsite\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>\n<p>\n:root{\n  --theme-primary:#4A6274;\n  --theme-secondary:#7B93A8;\n  --text:#1f2428;\n  --muted:#626b73;\n  --line:#e3e6e8;\n  --soft:#f7f8f8;\n  --soft-2:#fbfbfb;\n  --white:#ffffff;\n}\n\n\n.policy-page{width:min(1060px,calc(100% - 52px));margin:0 auto;padding:42px 0 62px}\n.policy-meta{display:flex;flex-wrap:wrap;gap:6px 24px;margin:0 0 30px;padding:0 0 16px;border-bottom:1px solid var(--line);font-size:13px;color:var(--muted)}\n.policy-meta strong{color:#1b2024}\n.policy-section{margin:0 0 30px;padding:0}\n.policy-section:last-child{margin-bottom:0}.entry-content h3{margin:0 0 12px;font-family:Georgia,\"Times New Roman\",serif;font-size:21px;line-height:1.35;font-weight:700;color:#18201d;letter-spacing:.01em}\nh3:after{content:\"\";display:block;width:34px;height:2px;margin-top:8px;border-radius:2px;background:linear-gradient(90deg,var(--theme-primary),var(--theme-secondary))}.entry-content p{margin:0 0 10px}\np:last-child{margin-bottom:0}\nstrong{font-weight:700;color:#15191c}.entry-content a{color:var(--theme-primary);font-weight:700;text-decoration:none}.entry-content a:hover{text-decoration:underline}\na:focus-visible{outline:3px solid var(--theme-secondary);outline-offset:3px;border-radius:3px}.entry-content ul,.entry-content ol{margin:7px 0 0;padding-left:22px}.entry-content li{margin:4px 0}\n.clean-list li::marker{color:var(--theme-primary)}\n.note{font-size:14px;color:var(--muted)}\n.rule-note{margin-top:12px;padding:11px 14px;background:var(--soft-2);border:1px solid var(--line);border-left:4px solid var(--theme-primary);border-radius:6px;color:#41484d}\n.info-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px 12px;margin-top:12px}\n.info-grid.four{grid-template-columns:repeat(2,minmax(0,1fr))}\n.info-card{min-width:0;padding:13px 15px;background:#fff;border:1px solid var(--line);border-radius:7px}\n.info-card .eyebrow{display:block;margin:0 0 4px;color:var(--theme-primary);font-size:12px;line-height:1.3;font-weight:800;letter-spacing:.045em;text-transform:uppercase}\n.info-card p{margin:0}\n.step-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-top:12px}\n.step{min-width:0;padding:13px 14px;background:var(--soft-2);border:1px solid var(--line);border-radius:7px}\n.step .step-no{display:inline-flex;align-items:center;justify-content:center;min-width:24px;height:24px;padding:0 7px;margin-bottom:6px;border-radius:999px;background:var(--theme-primary);color:#fff;font-size:12px;font-weight:800}\n.step strong{display:block;margin-bottom:3px}\n.table-wrap{width:100%;overflow-x:auto;margin-top:12px;border:1px solid var(--line);border-radius:7px;background:#fff}.entry-content table{width:100%;border-collapse:collapse;min-width:620px}.entry-content th,.entry-content td{padding:10px 12px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}.entry-content th{background:var(--soft);font-weight:700}\ntr:last-child td{border-bottom:0}\n.qa-item{margin:0 0 14px;padding:0 0 13px;border-bottom:1px solid var(--line)}\n.qa-item:last-child{margin-bottom:0}\n.qa-question{margin:0 0 4px;font-weight:700;color:#171c1f}\n.qa-answer{margin:0;color:#3e464c}\n.policy-section.qa-dense .qa-item{padding:12px 14px;margin:0 0 9px;border:1px solid var(--line);border-radius:7px;background:var(--soft-2)}\n.policy-section.qa-dense .qa-item:last-child{margin-bottom:0}\n.pay-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:11px;margin-top:13px}\n.pay-card{height:108px;display:flex;align-items:center;justify-content:center;padding:9px;background:#fff;border:1px solid var(--line);border-radius:8px}\n.pay-card svg{display:block;width:100%;height:78px;max-width:255px;overflow:visible}\n.badge{display:inline-block;padding:2px 7px;border:1px solid var(--line);border-radius:999px;background:var(--soft);font-size:12px;font-weight:700;color:#4b5258}\n@media(max-width:900px){.step-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}\n@media(max-width:720px){.policy-page{width:min(100% - 30px,1060px);padding:30px 0 44px}.policy-meta{margin-bottom:24px}.policy-section{margin-bottom:25px}.entry-content h3{font-size:20px}.info-grid,.info-grid.four,.step-grid,.pay-grid{grid-template-columns:1fr}.pay-card{height:102px}.pay-card svg{height:74px}}\n@media(prefers-reduced-motion:reduce){}<\/p>\n<\/style>\n<div class=\"policy-page\" aria-label=\"Frequently Asked Questions\">\n<div class=\"policy-meta\"><span><strong>Last Updated:<\/strong> 13 November 2026<\/span><span><strong>Brand:<\/strong> SewTora<\/span><\/div>\n<section class=\"policy-section\">\n<h3>Orders<\/h3>\n<div class=\"qa-item\">\n<p class=\"qa-question\">How long does order processing take?<\/p>\n<p class=\"qa-answer\">Orders are normally processed within <strong>1\u20133 business days<\/strong> and should be dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<div class=\"qa-item\">\n<p class=\"qa-question\">Can I cancel an order?<\/p>\n<p class=\"qa-answer\">You may request cancellation <strong>before dispatch<\/strong> by contacting <strong>support@sewtora.com<\/strong>. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<div class=\"qa-item\">\n<p class=\"qa-question\">Can I change the delivery address?<\/p>\n<p class=\"qa-answer\">An address change may be requested <strong>before dispatch<\/strong>. After dispatch, a change is not guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/section>\n<section class=\"policy-section\">\n<h3>Payments<\/h3>\n<div class=\"qa-item\">\n<p class=\"qa-question\">Which payment methods are accepted?<\/p>\n<p class=\"qa-answer\">Payments are processed through <strong>Stripe<\/strong>. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional options may be available where displayed at Payment or Checkout.<\/p>\n<\/div>\n<div class=\"qa-item\">\n<p class=\"qa-question\">Which currency is used?<\/p>\n<p class=\"qa-answer\">Website transactions are processed in <strong>$<\/strong>. A card issuer or payment provider may apply its own conversion or cross-border charges where applicable.<\/p>\n<\/div>\n<\/section>\n<section class=\"policy-section qa-dense\">\n<h3>Shipping<\/h3>\n<div class=\"qa-item\">\n<p class=\"qa-question\">Where do you ship?<\/p>\n<p class=\"qa-answer\">Shipping is available to <strong>European Union (EU) member states<\/strong> and to other supported international countries or regions that appear as selectable destinations at Checkout. A destination that is not available at Checkout is not currently available for standard shipping.<\/p>\n<\/div>\n<div class=\"qa-item\">\n<p class=\"qa-question\">How long does shipping take?<\/p>\n<p class=\"qa-answer\">Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate and not a guaranteed arrival date.<\/p>\n<\/div>\n<div class=\"qa-item\">\n<p class=\"qa-question\">Do orders include tracking?<\/p>\n<p class=\"qa-answer\"><strong>All orders include shipment tracking.<\/strong> Tracking information is provided after dispatch once carrier data becomes available.<\/p>\n<\/div>\n<div class=\"qa-item\">\n<p class=\"qa-question\">What does standard shipping cost?<\/p>\n<p class=\"qa-answer\">Standard shipping is <strong>6$<\/strong>. Free standard shipping applies once the order reaches <strong>50<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"policy-section qa-dense\">\n<h3>Returns<\/h3>\n<div class=\"qa-item\">\n<p class=\"qa-question\">How long do I have to request a normal return?<\/p>\n<p class=\"qa-answer\">For eligible normal returns, contact <strong>support@sewtora.com<\/strong> within <strong>14 calendar days after receipt<\/strong> to register the return.<\/p>\n<\/div>\n<div class=\"qa-item\">\n<p class=\"qa-question\">What is the 48-hour return step?<\/p>\n<p class=\"qa-answer\">After return instructions are issued, please dispatch the approved return parcel <strong>within 48 hours where reasonably possible<\/strong>. This operational step does not shorten the 14-calendar-day return request window and does not limit EU or other mandatory statutory rights.<\/p>\n<\/div>\n<div class=\"qa-item\">\n<p class=\"qa-question\">Who pays return shipping?<\/p>\n<p class=\"qa-answer\">For a normal change-of-mind return, the <strong>customer pays return shipping<\/strong>. For damaged, defective, incorrect or incomplete goods, the <strong>merchant pays the applicable necessary return shipping<\/strong>.<\/p>\n<\/div>\n<div class=\"qa-item\">\n<p class=\"qa-question\">Is there a restocking fee?<\/p>\n<p class=\"qa-answer\"><strong>No restocking fee<\/strong> is charged.<\/p>\n<\/div>\n<\/section>\n<section class=\"policy-section\">\n<h3>EU Withdrawal Rights<\/h3>\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt of the goods, without needing to give a reason. Return shipping may be borne by the customer where this has been clearly disclosed in advance.<\/p>\n<p>Where required by applicable law, the standard original delivery cost must be refunded. Supplementary delivery costs above the least expensive standard option may be excluded where the law permits.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>Refunds<\/h3>\n<div class=\"qa-item\">\n<p class=\"qa-question\">How long does an approved refund take?<\/p>\n<p class=\"qa-answer\">After the returned goods are received and the applicable review is completed, approved refunds have an internal merchant processing target of <strong>7 business days<\/strong>. Banks and payment providers may need additional time to post funds.<\/p>\n<\/div>\n<div class=\"qa-item\">\n<p class=\"qa-question\">Does the 7-business-day target replace legal deadlines?<\/p>\n<p class=\"qa-answer\">No. It does not extend, reduce or replace any <strong>mandatory statutory refund deadline<\/strong>. Approved refunds generally return to the original payment method.<\/p>\n<\/div>\n<\/section>\n<section class=\"policy-section\">\n<h3>Exchanges<\/h3>\n<p><strong>Direct exchanges are supported.<\/strong> For a normal non-defective exchange, the customer pays both the return shipping and the replacement shipment cost.<\/p>\n<p>For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>Sizing<\/h3>\n<p>General size measurements are for reference. <strong>Product-specific size information shown on an individual product page takes priority.<\/strong> For sizing support, contact <strong>support@sewtora.com<\/strong>.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>Privacy and Security<\/h3>\n<p>Personal data is handled under the Privacy Policy and reasonable technical and organisational safeguards are used to reduce the risk of unauthorised access, loss or misuse. Payments are processed through Stripe.<\/p>\n<p>Do not send a full card number, CVV, CVC, PIN or security code through ordinary customer-service email.<\/p>\n<\/section>\n<section class=\"policy-section\">\n<h3>Customer Support<\/h3>\n<p>For orders, cancellations, address changes, shipping, tracking, returns, refunds, exchanges, sizing, payments and general support, contact <strong>support@sewtora.com<\/strong>.<\/p>\n<p>For privacy, cookies, consent or data-protection requests, contact <strong>privacy@sewtora.com<\/strong>. Business hours: <strong>Monday-Friday, 09:00-18:00<\/strong>.<\/p>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: Brand: Orders How long does order processing take? Orders are normally processed within 1\u20133 business days and should be dispatched within 3 business days. Can I cancel an order? You may request cancellation before dispatch by contacting . Once an order has been dispatched, cancellation cannot be guaranteed. Can I change the delivery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24163,"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24163"}],"wp:attachment":[{"href":"https:\/\/sewtora.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}