At a Glance
14 calendar days after receipt for eligible normal returns.
Dispatch the approved return within 48 hours where reasonably possible after instructions are issued.
None.
7 business days internal processing target after return review, subject to statutory deadlines.
EU Statutory Withdrawal
Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal beginning when the goods are received. A reason is not required for ordinary statutory withdrawal.
For statutory withdrawal, the customer may bear the return shipping cost where this has been clearly disclosed before purchase. The standard original delivery cost must be refunded where required by applicable law. Supplementary delivery costs for a more expensive delivery option may be excluded where the law permits.
A. Change-of-Mind / Normal Return
For eligible non-defective returns such as change of mind, no longer wanted, size preference or personal preference, contact support@sewtora.com within 14 calendar days after receipt to register the return.
The customer pays the return shipping cost. Eligible items should be unused, unworn, unwashed, in original condition and with original tags where applicable, without limiting mandatory rights that allow reasonable inspection.
48-Hour Return Dispatch
Once customer service provides return instructions, please hand the approved return parcel to the carrier within 48 hours where reasonably possible. This helps keep the return traceable and avoids unnecessary delay.
This 48-hour handling step is not a substitute for the 14-calendar-day return request period, does not shorten an EU statutory withdrawal period and does not remove any mandatory statutory consumer right.
B. Defective / Damaged / Incorrect / Incomplete Goods
If goods are damaged, defective, incorrect or incomplete, contact support@sewtora.com. The merchant bears the applicable necessary return shipping cost and, for an approved exchange, the replacement shipping cost.
These problem-goods rules operate alongside any stronger mandatory statutory remedies for goods that do not conform to the contract.
Return Process
Register the return with support@sewtora.com.
Customer service confirms the applicable procedure and return address.
Send the approved parcel within the stated procedure, including the 48-hour handling step where reasonably possible.
The returned goods are reviewed and the applicable refund or exchange is processed.
Important: Room 403, No. 50 Yecuoli, Jimei District (Address for service of legal documents) Xiamen City Fujian Province 361021 China is the registered business address and is not automatically the return address.
Return Shipping Costs
For a normal change-of-mind return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable necessary return shipping.
No restocking fee is charged.
Exchanges
Direct exchanges are supported. For a normal non-defective exchange, the customer pays both the original return shipping and the replacement shipment cost.
For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.
Refund Timeline and Method
After returned goods are received and the applicable review is completed, approved refunds have an internal merchant processing target of 7 business days. Your bank, card issuer or payment provider may require additional time to display the funds.
For EU statutory withdrawal, the mandatory statutory refund deadline applies. Where legally permitted, a refund may be withheld until returned goods are received or the customer provides evidence that they have been sent back, according to the applicable rule.
Approved refunds generally return to the original payment method.
Return Exceptions Where Applicable
If made-to-order, custom-made or clearly personalised goods are offered in the future and fall within an exception allowed by applicable law, they may be excluded from ordinary change-of-mind withdrawal. This does not exclude claims for defective, damaged, incorrect goods, merchant production error or other mandatory statutory rights.
Statutory Rights
Nothing in this policy limits Mandatory Statutory Consumer Rights. Where mandatory law provides stronger rights or remedies, those rules take priority.