Orders
How long does order processing take?
Orders are normally processed within 1–3 business days and should be dispatched within 3 business days.
Can I cancel an order?
You may request cancellation before dispatch by contacting support@sewtora.com. Once an order has been dispatched, cancellation cannot be guaranteed.
Can I change the delivery address?
An address change may be requested before dispatch. After dispatch, a change is not guaranteed and may depend on the carrier.
Payments
Which payment methods are accepted?
Payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional options may be available where displayed at Payment or Checkout.
Which currency is used?
Website transactions are processed in $. A card issuer or payment provider may apply its own conversion or cross-border charges where applicable.
Shipping
Where do you ship?
Shipping is available to European Union (EU) member states and to other supported international countries or regions that appear as selectable destinations at Checkout. A destination that is not available at Checkout is not currently available for standard shipping.
How long does shipping take?
Estimated transit time is 7–15 business days after dispatch. This is an estimate and not a guaranteed arrival date.
Do orders include tracking?
All orders include shipment tracking. Tracking information is provided after dispatch once carrier data becomes available.
What does standard shipping cost?
Standard shipping is 6$. Free standard shipping applies once the order reaches 50.
Returns
How long do I have to request a normal return?
For eligible normal returns, contact support@sewtora.com within 14 calendar days after receipt to register the return.
What is the 48-hour return step?
After return instructions are issued, please dispatch the approved return parcel within 48 hours where reasonably possible. This operational step does not shorten the 14-calendar-day return request window and does not limit EU or other mandatory statutory rights.
Who pays return shipping?
For a normal change-of-mind return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable necessary return shipping.
Is there a restocking fee?
No restocking fee is charged.
EU Withdrawal Rights
Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt of the goods, without needing to give a reason. Return shipping may be borne by the customer where this has been clearly disclosed in advance.
Where required by applicable law, the standard original delivery cost must be refunded. Supplementary delivery costs above the least expensive standard option may be excluded where the law permits.
Refunds
How long does an approved refund take?
After the returned goods are received and the applicable review is completed, approved refunds have an internal merchant processing target of 7 business days. Banks and payment providers may need additional time to post funds.
Does the 7-business-day target replace legal deadlines?
No. It does not extend, reduce or replace any mandatory statutory refund deadline. Approved refunds generally return to the original payment method.
Exchanges
Direct exchanges are supported. For a normal non-defective exchange, the customer pays both the return shipping and the replacement shipment cost.
For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.
Sizing
General size measurements are for reference. Product-specific size information shown on an individual product page takes priority. For sizing support, contact support@sewtora.com.
Privacy and Security
Personal data is handled under the Privacy Policy and reasonable technical and organisational safeguards are used to reduce the risk of unauthorised access, loss or misuse. Payments are processed through Stripe.
Do not send a full card number, CVV, CVC, PIN or security code through ordinary customer-service email.
Customer Support
For orders, cancellations, address changes, shipping, tracking, returns, refunds, exchanges, sizing, payments and general support, contact support@sewtora.com.
For privacy, cookies, consent or data-protection requests, contact privacy@sewtora.com. Business hours: Monday-Friday, 09:00-18:00.