Accepted Payment Methods
Payments are processed through Stripe. The six primary card methods below are supported where available in the checkout flow. Additional methods may be available if displayed on the Payment or Checkout page.
Payment Processing
Payments are submitted through the Checkout payment flow and processed by Stripe. The payment methods actually shown on the Payment or Checkout page take priority over general method descriptions.
Transaction Currency
Transactions on this website are processed in $. If your payment account uses a different currency, your card issuer or payment provider may apply its own exchange rate or cross-border fee.
Payment Authorisation and Declines
A transaction may require authorisation by the issuing bank or payment provider. A payment can be declined because of issuer rules, account limits, incorrect details, fraud controls or other payment-provider checks.
If a payment is declined, verify the payment details or contact the issuing bank. Customer service cannot override a card issuer’s authorisation decision.
Payment Security
Payments are handled through a secure payment flow and Stripe’s payment processing environment. Reasonable safeguards are used to reduce unauthorised access or misuse.
Never send a full card number, CVV, CVC, PIN or security code by ordinary customer-service email.
Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. This is separate from destination-country customs duties, import charges or customs handling charges that may apply to international orders.
Refunds
Approved refunds generally return to the original payment method. After the merchant submits an approved refund, the bank, card issuer or payment provider may require additional time to display the funds.
Payment Disputes and Chargebacks
If you believe a payment is incorrect, duplicated, unauthorised or connected with an unresolved order problem, contact support@sewtora.com first and provide the order number, transaction date and a brief description of the issue. Do not include full card details or security codes.
We will review the order and payment records and respond through the available support channel. If a chargeback or payment dispute is opened through your card issuer, we may provide relevant order, payment, delivery and communication records to Stripe, the card network or the issuer as required to respond to that dispute.
This process does not limit any right you may have under applicable payment-services or consumer law.
Safe Payment Communication
For payment questions, contact support@sewtora.com. Customer support may ask for an order number or limited transaction reference, but should not request your full card number, CVV, CVC, PIN or security code by ordinary email.