Data Controller
The controller responsible for personal data processed through this website is Xiamen Juhegao Trading Co., Ltd., registered at Room 403, No. 50 Yecuoli, Jimei District (Address for service of legal documents) Xiamen City Fujian Province 361021 China. Registration number: 9I35021IMAEJLFKG3R.
Privacy and data-protection enquiries should be sent to privacy@sewtora.com.
Personal Data We May Process
Name, billing and delivery details, contact information, order items and fulfilment records.
Payment status, transaction references and limited payment-related information supplied through Stripe.
Messages, support history, return or refund information and information you choose to provide.
Device, browser, IP address, access logs, cookie choices and similar technical information where collected.
How We Use Personal Data
We may process personal data to perform contracts, accept and fulfil orders, provide customer service, process returns and refunds, prevent fraud, secure the website, meet legal obligations, maintain records and improve service operations.
Where required, processing is based on contract performance, legal obligation, legitimate interests or consent. Consent may be withdrawn where consent is the relevant legal basis.
Payment Processing
Payments are processed through Stripe. Card details are submitted through the payment flow and should not be sent through ordinary customer-service email. We do not ask you to email a full card number, CVV, CVC, PIN or security code.
Data Security
We use reasonable technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration, disclosure or misuse. These measures may include HTTPS/TLS-protected transmission, access controls, limited staff access on a need-to-know basis, account credential controls, operational logging and routine backup procedures where appropriate to the systems used.
Payment information is handled through Stripe’s payment processing environment. Internal access to personal information is limited to functions that require it for order, support, compliance or security purposes.
No online system can eliminate every risk. We review safeguards as operations and risks change and take reasonable action where a security incident affects personal data.
Cookies and Similar Technologies
Cookies may be used for necessary website functions, preferences and, where enabled and consented to as required, analytics or advertising/marketing purposes. See the Cookie Policy for more information.
Service Providers
We may share personal data with service providers that support payment processing, hosting, order fulfilment, customer service, security, logistics and other business operations. Providers should receive only information reasonably required for the relevant service and remain subject to appropriate contractual or legal obligations.
International Transfers
Because the website serves international customers and may use service providers in different countries, personal data may be transferred internationally. Where required, we use appropriate safeguards or other lawful transfer mechanisms under applicable data-protection law.
Data Retention
Personal data is retained only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention, dispute handling and legal or regulatory requirements. Retention periods may differ depending on the record type and applicable law.
Your Data Protection Rights
You may request access to personal data and correction of inaccurate or incomplete information.
You may request deletion or restriction where the applicable legal conditions are met.
You may have portability rights and may object to certain processing where applicable.
You may withdraw consent where relevant and may complain to a competent supervisory authority.
Privacy Contact
To exercise a privacy right or ask a data-protection question, contact privacy@sewtora.com. We may request reasonable information to verify identity before completing a request.