1. Scope
These Terms of Use apply to the website operated by Xiamen Juhegao Trading Co., Ltd. under the brand SewTora and to purchases made through the website.
2. Website Use
You may use the website only for lawful purposes and in a way that does not interfere with website operation, security or the rights of others.
3. Product Information
We aim to present product descriptions, specifications and images accurately. Minor display differences may occur because of screen settings or normal production variation. Product-specific information shown on the relevant product page applies to that item.
4. Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. This does not mean that destination-country customs duties or import charges are prepaid.
5. Orders
Submitting an order is a request to purchase the selected goods. You are responsible for providing accurate order, contact and delivery information.
6. Order Acceptance
An order is subject to acceptance and availability. We may contact you if information is incomplete, payment cannot be authorised or fulfilment cannot proceed.
7. Processing
Orders are normally processed within 1–3 business days.
8. Cancellation
You may request cancellation before dispatch by contacting support@sewtora.com. Once an order has been dispatched, cancellation cannot be guaranteed.
9. Address Changes
You may request a delivery-address change before dispatch by contacting support@sewtora.com. After dispatch, a change cannot be guaranteed and may depend on the carrier’s procedures.
10. Payments
Payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club where shown at Checkout. Website transactions are processed in $.
11. Shipping Fees
Standard shipping is 6$ for orders below the free-shipping threshold.
12. Free Shipping
Orders reaching 50 qualify for free standard shipping.
13. Dispatch
Orders should be dispatched within 3 business days.
14. Estimated Delivery
Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date, and may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.
15. Tracking
All orders include shipment tracking. Tracking information is provided after dispatch when carrier data becomes available.
16. Customs and Import Duties
Where applicable, customs duty, import charges and customs handling charges imposed by the destination country are the customer’s responsibility, unless mandatory applicable law requires otherwise.
17. Lost Parcels
If a parcel appears significantly delayed or lost, contact support@sewtora.com. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate reshipment or refund will be offered.
18. EU Right of Withdrawal
Where EU distance-selling consumer rules apply, consumers generally have a 14-day statutory right of withdrawal beginning when the goods are received and ordinarily do not need to give a reason.
Where required by applicable law, the standard original delivery cost is refunded. Supplementary delivery costs above the least expensive standard delivery option may be excluded to the extent permitted by law.
19. Returns
For eligible normal returns, contact support@sewtora.com within 14 calendar days after receipt to register the return. The registered business address is not automatically the return address.
Once return instructions are issued, please dispatch the approved return parcel within 48 hours where reasonably possible. This handling step does not shorten the 14-day request window or any mandatory statutory right.
20. Return Shipping
For normal change-of-mind returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable necessary return shipping. No restocking fee is charged.
21. Exchanges
Direct exchanges are supported. For a normal non-defective exchange, the customer pays both return shipping and replacement shipment cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.
22. Defective / Incorrect / Incomplete Goods
If goods are damaged, defective, incorrect or incomplete, contact support@sewtora.com. Necessary return costs caused by merchant responsibility are borne by the merchant. Mandatory remedies for non-conforming goods remain fully applicable.
23. Refunds
After returned goods are received and the applicable review is completed, approved refunds have an internal merchant processing target of 7 business days. Banks, card issuers or payment providers may require additional time to display the funds.
This internal target does not extend, reduce or replace any mandatory statutory refund deadline. Approved refunds generally return to the original payment method.
24. Personalised Goods Exception Where Applicable
If made-to-order, custom-made or clearly personalised goods are offered in the future and fall within a statutory withdrawal exception permitted by applicable law, ordinary change-of-mind withdrawal may not apply. This does not exclude rights concerning defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.
25. Statutory Consumer Rights
Nothing in these Terms limits Mandatory Statutory Consumer Rights. Where mandatory law provides stronger rights or remedies, those rules take priority.
26. Intellectual Property
Website text, graphics, layout and other protected materials may be subject to intellectual-property rights. You may not reproduce or use protected content beyond what is permitted by law without the relevant permission.
27. Liability
Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to mandatory law, liability may be limited to losses that are reasonably foreseeable and directly connected with the relevant transaction or website use.
28. Privacy
Personal data is handled in accordance with the Privacy Policy. Privacy and data-protection enquiries should be sent to privacy@sewtora.com.
29. Governing Law, Jurisdiction and Changes
These Terms are governed by the laws of China, subject to mandatory consumer-protection rules that apply in the consumer’s country of residence. The courts of China have non-exclusive jurisdiction where permitted by law, without depriving consumers of any mandatory right to bring proceedings before another competent court.
These Terms may be updated when business operations, legal requirements or website practices change. The version published on the website applies from its stated update date.
30. Contact
For order, payment, shipping, return or general support, contact support@sewtora.com. Registered address: Room 403, No. 50 Yecuoli, Jimei District (Address for service of legal documents) Xiamen City Fujian Province 361021 China.