Shipping Coverage
We provide shipping to European Union (EU) member states and to other supported international countries or regions that appear as selectable destinations during Checkout. If a country or region is not available after a valid delivery address is entered, standard shipping is not currently offered to that destination.
Shipping availability may vary by destination, route, carrier operations and legal or logistical restrictions.
Order Journey
1–3 business days after the order is placed.
The order should be dispatched within 3 business days.
Estimated transit is 7–15 business days after dispatch.
Delivery timing depends on destination and carrier operations. Transit estimates are not guaranteed arrival dates.
Shipping Fees and Free Shipping
Standard shipping is 6$. Orders reaching 50 qualify for free standard shipping.
The applicable shipping option is shown during Checkout based on the destination and order details.
Carriers
Orders may be carried by DHL, UPS, FedEx, USPS or YunExpress. The carrier selected for an individual order may depend on destination, shipping route and operational arrangements; a specific carrier is not guaranteed.
Address Accuracy and Address Changes
Please provide a complete and accurate delivery address. You may request an address change before dispatch by contacting support@sewtora.com.
After dispatch, an address change cannot be guaranteed. If the carrier already has the parcel, any change may depend on the carrier’s procedures.
Tracking
All orders include shipment tracking. Tracking information is provided after the order has been dispatched and tracking data becomes available.
Delivery Delays
The 7–15 business day transit period is an estimate. Timing may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.
These factors do not remove or reduce any mandatory obligation the merchant may have under applicable law.
Lost Parcels
Contact support@sewtora.com if a parcel appears significantly delayed or lost.
We review the available tracking information.
We investigate the shipment with the relevant carrier and may request reasonable delivery information.
If the parcel is confirmed lost, we offer an appropriate reshipment or refund.
Customs and Import Duties
For international orders, any applicable customs duty, import charge or customs handling charge imposed by the destination country is the customer’s responsibility, unless mandatory applicable law requires otherwise.
Displayed product prices include applicable tax according to the website’s pricing configuration; this does not mean that all destination-country import charges are prepaid.
Customer Support
For shipping, tracking, address changes or lost-parcel support, contact support@sewtora.com. Business hours: Monday-Friday, 09:00-18:00.